Privacy Policy

This Privacy Policy applies to the Vyze Finance Platform as well as all the products, Services and websites offered by Vyze, Inc. and its subsidiaries and affiliates, except where otherwise noted. We refer to those products, Services and websites collectively as the “Services” in this policy.

Retailers & Customers

The Vyze Finance Platform is used by Retailers (companies that integrate the Vyze platform into their systems and provide Customers the opportunity to access the Vyze Finance Platform which connects directly with financial institutions in order to apply for credit) and Customers (people who access the Vyze Finance Platform from the Retailer’s locations to apply for credit). The information we receive from Retailers and Customers and how we handle it differs, so we have split this Privacy Policy into two parts. Please refer to the one that applies to you:

Privacy Statement For Retailers

Your Customer Data is owned by you. Not only that, but Vyze treats your Customer Data as if it was private. We don’t sell it to anyone and we don’t use it, except in a limited set of circumstances (e.g. to run our services, if we are compelled by a subpoena, or if you’ve given us permission to do so).  Customer Data includes Personal Information, Non-Personal Information and Usage Information of your customers.  Personal Information identifies your customers personally, such as their name, address, email address, Social Security number or phone number. It also includes information about your customers that doesn’t identify them personally, like gender, income or what types of financial products they are interested in (Non-Personal Information).  When we combine information that isn’t Personal Information (like Non-Personal Information or Usage Information, which we explain below) with Personal Information, we treat it like Personal Information for as long as it is combined.

Financial Institutions. We share your Customer Data with those authorized financial institutions that are connected to you as part of the Vyze Financial Center and with whom you have a direct contractual relationship with.

We hold your Customer Data securely. Read our Security Policy for more information.

Customer Data is stored on servers located in the United States.  Vyze will process your Customer Data on your behalf and under your instructions (including the ones agreed to in this Privacy Policy).

1. What Information does Vyze collect?

When you as a Retailer decide to use Vyze Services, we collect information relating to you and your use of our Services from a variety of sources. These are listed below. The sections afterward describe what we do with this information.

Information we collect directly from you as a Retailer

Billing information. If you make a payment to Vyze, we require you to provide your billing details, such as a name, address, email address and, in some instances, financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). If you provide a billing address, we will regard that as the location of the account holder.

Customer data: We store your Customer Data for you. 

Other data you intentionally share. We may collect your personal information or data if you submit it to us in other contexts. For example, if you provide us with a testimonial, or participate in a Vyze challenge or contest.

2. How does Vyze use the information we collect

We treat your Customer Data as information that is private to you.  Unless you decide to share your Customer Data with other third parties, we do not use your Customer Data other than as described in this Privacy Policy or unless we have your express consent. We do not sell your Customer Data to third parties without your permission.

Generally, we use the information we collect from you in connection with providing our Services to you and, on your behalf, to your Customers. For example, specific ways we use this information are listed below. (See the next section of this Privacy Policy to see who we share your information with.) However, this Privacy Policy is not intended to restrict our use of Customer Data that you have chosen to make available to third parties.

·       To provide you with our Services.

o   This includes providing you with customer support, which requires us to access your information to assist you.

o   Certain features of our Services use the content of your Customer Data and your account information in additional ways. Feature descriptions will clearly identify where this is the case. For example, you may allow us to aggregate the Customer Data with Customer Data from other Retailers. We may then report statistics about the aggregated (and de-identified) data sent to you and other Retailers.

To manage our Services. We internally use your information, including certain Customer Data, for the following limited purposes:

To monitor, maintain, and improve our Services and features. We internally perform statistical and other analysis on information we collect (including customer data, usage data, device data, referral data, question and response data and information from page tags) to analyze and measure user behavior and trends, to understand how people use our Services, and to monitor, troubleshoot and improve our Services, including to help us evaluate or devise new features. We may use your information for internal purposes designed to keep our Services secure and operational, such as for troubleshooting and testing purposes, and for service improvement, marketing, research and development purposes.

To enforce our Terms of Use.

To prevent potentially illegal activities.

To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.

To create new Services, features or content. We may use your Customer Data and metadata (that is, data about the characteristics of a content) for our internal purposes to create and provide new services, features or content. In relation to metadata, we may look at statistics like response rates, question and answer word counts, and the average number of questions in a content and publish interesting observations about these for informational or marketing purposes. When we do this, neither individual Retailers nor Customers will be identified or identifiable unless we have obtained their permission.

To contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our Services or policies). You can’t opt out of these communications since they are required to provide our Services to you.

To contact you for marketing purposes. We will only do this if you have consented to our contacting you for this purpose.

To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the Customer Data we hold to determine how to respond.

3With whom do we share or disclose your information?

When might we disclose your Customer Data to third parties? Only for a limited number of reasons. We share your information with our service providers who help us to provide our Services to you. We contractually bind these service providers to keep your information confidential and to use it only for the purpose of providing their Services. By using our Services, you authorize Vyze to sub-contract in this manner on your behalf. In rare circumstances, we may share information if required by law, or in a corporate restructuring or acquisition context.

We recognize that you have entrusted us with safeguarding the privacy of your information. Because that trust is very important to us, the only time we will disclose or share your personal information or Customer Data with a third party is when we have done one of three things, in accordance with applicable law: (a) given you notice, such as in this Privacy Policy; (b) obtained your express consent, such as through an opt-in checkbox; or (c) de-identified or aggregated the information so that individuals or other entities cannot reasonably be identified by it. Where required by law, we will obtain your express consent prior to disclosing or sharing any personal information.

We may disclose:

  • Your information to our service providers. We use service providers who help us to provide you with our Services. We give relevant persons working for some of these providers access to your information, but only to the extent necessary for them to perform their Services for us. We also implement reasonable contractual and technical protections to ensure the confidentiality of your personal information and data is maintained, used only for the provision of their Services to us, and handled in accordance with this Privacy Policy. Examples of service providers include hosting Services, and web traffic analytics tools.
  • Your account details to your billing contact. If your details (as the account holder) are different to the billing contact listed for your account, we may disclose your identity and account details to the billing contact upon their request (we also will usually attempt to notify you of such requests). By using our Services and agreeing to this Privacy Policy, you consent to this disclosure.
  • Aggregated or de-identified information to third parties to improve or promote our Services. No individuals can reasonably be identified or linked to any part of the information we share with third parties to improve or promote our Services.
  • The presence of a cookie to advertise our Services. We may ask advertising networks and exchanges to display ads promoting our Services on other websites. We may ask them to deliver those ads based on the presence of a cookie, but in doing so will not share any other personal information with the advertiser. Our advertising network partners may use cookies and page tags or web beacons to collect certain non-personal information about your activities on this and other websites to provide you with targeted advertising based upon your interests. If you do not wish to have this information used for the purpose of serving you such targeted ads, you may opt-out. You will continue to receive generic ads.
  • Your information if required or permitted by law. We may disclose your information as required or permitted by law, or when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.
  • Your information if there’s a change in business ownership or structure. If ownership of all or substantially all of our business changes, or we undertake a corporate reorganization (including a merger or consolidation) or any other action or transfer between Vyze entities, you expressly consent to Vyze transferring your information to the new owner or successor entity so that we can continue providing our Services. If required, Vyze will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the notification procedures under applicable data protection laws.
  • Information you expressly consent to be shared. For example, we may expressly request your permission to provide your contact details to third parties for various purposes, including to allow those third parties to contact you for marketing purposes. (You may later revoke your permission, but if you wish to stop receiving communications from a third party to which we provided your information with your permission, you will need to contact that third party directly.)

4. What are your rights to your information?

You can:

  • Update your account details. You can update your registration and other account information by contacting our Customer Success Team.
  • Access and correct your personal information. As an account holder, you may access and correct certain personal information that Vyze holds about you by contacting our Customer Success Team.  Some account holders and other individuals have certain legal rights to obtain information of whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances.  Requests to exercise these rights may be directed to our Customer Success Team. These rights are subject to some exceptions, such as where giving you access would have an unreasonable impact on the privacy of other individuals. We will respond to your request to exercise these rights within a reasonable time and, where required by law or where we deem it otherwise appropriate and practicable to do so, we will honor your request.
  • Cancel your account. To cancel and delete your account, please contact our Customer Success Team. Deleting your account will cause all the Customer Data in the account to be permanently deleted from our systems within a reasonable time period, as permitted by law, and will disable your access to any other Services that require a Vyze account. We will respond to any such request, and any appropriate request to access, correct, update or delete your personal information within the time period specified by law (if applicable) or without excessive delay. We will promptly fulfill requests to delete personal data unless the request is not technically feasible or such data is required to be retained by law (in which case we will block access to such data, if required by law).

5. For how long do we retain your data? We generally retain your data for as long as you have an account with us, or to comply with our legal obligations, resolve disputes, or enforce our agreements. Data that is deleted from our servers in accordance with our Data Retention Policy and may remain as residual copies on offsite backup media.

Security, cookies and other important information

  • Changes to this Privacy Policy. We may modify this Privacy Policy at any time, but if we do so, we will notify you by publishing the changes on this website. If we determine the changes are material, we will provide you with additional, prominent notice as is appropriate under the circumstances, such as via email or in another conspicuous manner reasonably designed to notify you. If, after being informed of these changes, you do not cancel your subscription and continue to use our Services beyond the advance-notice period, you will be considered as having expressly consented to the changes in our Privacy Policy. If you disagree with the terms of this Privacy Policy or any updated Privacy Policy, you may close your account at any time.
  • Security. Details about Vyze’s security practices are available in our Security Policy. We are committed to handling your personal information and data with integrity and care. However, regardless of the security protections and precautions we undertake, there is always a risk that your personal data may be viewed and used by unauthorized third parties as a result of collecting and transmitting your data through the Internet. If you have any questions about the security of your personal information or Customer Data, contact our Customer Success Team.
  • Data locations. Our servers are based in the United States, so your personal information will be hosted and processed by us in the United States.
  • Cookies. We and our partners use cookies and similar technologies on our websites. Cookies are small bits of data we store on the device you use to access our Services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies and similar technologies for several reasons:
  • To make our site easier to use. If you use the “Remember me” feature when you sign into your account, we may store your username in a cookie to make it quicker for you to sign in whenever you return to Vyze.
  • For security reasons. We use cookies to authenticate your identity, such as confirming whether you are currently logged into Vyze.
  • To provide you with personalized content. We may store user preferences, such as your default language, in cookies to personalize the content you see. We also use cookies to ensure that users can’t retake certain Content that they have already completed.
  • To improve our Services. We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our Services and optimize the content we display to users
  • To advertise to you. We, or our service providers and other third parties we work with, may place cookies when you visit our website and other websites or when you open emails that we send you, in order to provide you with more tailored marketing content (about our Services or other services), and to evaluate whether this content is useful or effective.
  • You can still choose to remove or disable cookies via your browser. Refer to your web browser’s configuration documentation to learn how to do this. Please note that doing this may adversely impact your ability to use our Services. Enabling cookies ensures a smoother experience when using our websites. By using our websites and agreeing to this Privacy Policy, you expressly consent to the use of cookies as described in this policy.

Privacy Statement For Customers

IF YOU LOG IN THE VYZE FINANCIAL PLATFORM (YOU ARE A “CUSTOMER”):

Customer Data is collected and administered by Retailers.  We host the information on our servers that you, as an Customer, submit to the Retailers when you complete an application for credit. If you have any questions about how your Customer Data is being treated, please contact the Retailer directly as Vyze is not responsible for the collection of your information. Sometimes, Retailers have their own Privacy Policy pertaining to their treatment of your data.

We share your information with financial institutions. Vyze only shares your information with those financial institutions that have a direct relationship with the Retailer in order to process your application. These financial institutions choose how they share your personal information. Federal law gives consumers like you the right to limit some but not all sharing they do. Federal law also requires financial institutions to tell you how they collect, share, and protect your personal information. If you have any questions about the way in which your Customer Data is shared by these financial institutions, please contact them directly as Vyze is not responsible for the manner in which they handle your information.

We don’t sell your Customer Data to third parties. Vyze doesn’t sell or share your information to third party advertisers or marketers (although the Retailer might, so check with them). Vyze merely acts as a custodian on behalf of the Retailer who controls your data.

1.What information does Vyze collect?

When you complete an application for credit at a Retailer’s location, we collect, on behalf and upon instructions (including the ones provided in this Privacy Policy) of the Retailer the following information:

Information we collect directly from you

  • Customer Data: this includes Personal Information: this is information that identifies you personally, such as your name, address, email address, Social Security number or phone number; Non-Personal Information: this is information about you or your household that doesn’t identify you personally, like your gender, income or what types of financial products you’re interested in.
  • information relating to your use of our Services (see “Usage Information” below).
  • If you have any questions about the way in which your Customer Data is collected, processed, or share, please contact the Retailer directly as Vyze is not responsible for the collection of the Customer Data and is only acting on the Retailer’s behalf.

Information we collect about you from other sources

  • In addition to the Customer Data, we automatically collect certain information about how you access and interact with our Services (“Usage Information”). This Usage Information is a key part of how we improve your Vyze experience and provide more personalized insights and recommendations. We and our business partners may use various technologies to collect and store Usage Information in connection with our Services. These may include things like cookies, browser web storage (e.g., HTML5), web beacons and similar technologies. There are three types of Usage Information we may Usage data.We collect usage data about you whenever you interact with our Services.
  • Information Third Parties Provide About You. Many of our features rely on information about you that we collect from third parties, such as the free credit reports and credit scores we request on your behalf from financial institutions. We may also work with different third party data partners to supplement the Usage Information and other information we collect directly from you. For example, our business partners may provide us with information about special offers available based on your credit profile so that we can give you more personalized recommendations. We might also collect information from other users like you through things like a member referral program.

2.How does Vyze use the information we collect?

Your information is owned and managed by the Retailer, and we treat that information as private to the Retailer. Please contact the Retailer directly to understand how they will use your information. Some Retailers may provide you with a Privacy Policy or notice at the time you access their systems and we encourage you to review that to understand how the Retailer will handle your information. Please see the Retailer version of this Privacy Policy to understand how Vyze handles Customer Data. Vyze does not sell Customer Data to third parties without the Retailer’s permission and we do not use any contact details collected from our customers to contact Customers.

We share your information with financial institutions. Vyze also shares your information with those financial institutions that have a direct relationship with the Retailer. These financial institutions choose how they share your personal information. Federal law gives consumers like you the right to limit some but not all sharing they do. Federal law also requires them to tell you how we collect, share, and protect your personal information. If you have any questions about the way in which your Customer Data is handled and shared by these financial institutions, please contact them directly as Vyze is not responsible for the manner in which they handle your information.

We use the information we collect from you (including usage data, device data, referral data and information from page tags) to manage and improve our Services, for research purposes, and for the various purposes described in the Retailer version of this Privacy Policy.

3. What are your rights to your information?

  • Contact the Retailer to access and correct your responses and personal information.Because we collect information on behalf of Retailers, you will need to contact the Retailer if you have any questions about your information, or if you want to access, update, or delete anything in your application.
  • Contact the financial institution to inquiry on their sharing policies. Because we collect responses on behalf of Retailers, and share it with those financial institutions that have been authorized by the Retailer, you will need to contact the Retailer if you have any questions about how the financial institution is using your information. Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires them to tell you how they collect, share, and protect your personal information. Please request a copy of their privacy policies if you have any questions as Vyze is not responsible for the way in which they handle your information.

If you would like more information about Vyze’s Privacy Policy, please contact Vyze directly by e-mailing Privacy@Vyze.com.

 

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